Pharmaceutical industry
Resolve machine malfunctions faster. Make knowledge permanently available.
MADDOX
The Software Solution in the Pharmaceutical Industry - Share Knowledge, Increase Efficiency
MADDOX helps production and maintenance teams in the pharmaceutical industry identify the causes of machine malfunctions faster and make existing experiential knowledge immediately usable.
When the machine stops, every minute counts
A machine downtime causes far more than just production losses – it ties up knowledge, personnel, and time.
1
Solutions are hard to find
The required knowledge is stored in documentation or in the minds of individual employees – but is not immediately available in an emergency.
2
Experts become a bottleneck
The same maintenance technicians are always called in for malfunctions. Meanwhile, operators and systems wait for support.
3
Errors are resolved multiple times
Already resolved problems are analyzed again because experiential knowledge is not centrally available.
4
High costs due to downtime
In addition to production losses, fully discarded batches incur additional costs.
This is exactly where MADDOX comes in
Instead of starting from scratch with every malfunction, MADDOX makes existing company knowledge immediately usable. The software analyzes machine errors and operational data, evaluates possible causes of errors, and provides concrete recommendations for action. This allows operators to react faster, maintenance technicians to work more efficiently, and machines to be put back into operation significantly quicker.
From error to cause in a few steps
If a malfunction occurs, MADDOX analyzes the machine error in the context of all available data. The AI evaluates possible causes, suggests appropriate measures, and automatically learns for future cases.
Malfunction occurs - machine error is detected
Error code, alarm, or fault message are detected by MADDOX.
Machine data is analyzed
MADDOX evaluates error codes, sensor values, process data, and machine states, and recognizes patterns.
approx. 60–2,000 data points per machine
Intelligently link knowledge
MADDOX combines existing experiential knowledge in the form of knowledge cards with current machine states. Further information such as SOPs or documentation can be directly linked in the knowledge cards.
Evaluate causes & suggest solutions
MADDOX prioritizes the most probable causes of errors and provides suitable inspection steps and proposed solutions.
Knowledge is permanently retained
The troubleshooting performed is documented in MADDOX and will be available to all employees as a new knowledge module in the future.
Intelligently combine documentation and experiential knowledge
Documentation is retained
SOPs, work instructions, and approved documents remain the binding basis of your processes.
Experiential knowledge becomes usable
Resolved malfunctions, root cause analyses, best practices, and shift knowledge are centrally stored and made available to everyone.
Everything in the right context
MADDOX links malfunction situations with appropriate knowledge cards based on patterns in the machine data.
Automatic documentation
New knowledge, photos, and videos can be captured and documented directly with a mobile device.
What our customers say
Merck KGaA
Dr. Christian Horn, Reliability Engineer
In the continuous improvement of our processes, the opportunity for exchange among our technicians and plant personnel is also very important to us. Because solutions for specific causes of faults can be discussed directly in the knowledge cards in MADDOX, comprehensive optimization in the work of people and machines becomes possible and collaboration among colleagues is made easier.
BAYER AG
Matthias Markus, Head of Packaging Engineering
With the help of MADDOX, we can analyze and resolve the cause of faults significantly faster. The frustrating detective work during shift operations can thus be significantly reduced.
The easiest way to MADDOX
The next step to less machine downtime
Personal consultation
Experience MADDOX live
Get to know MADDOX in a personal live demo and discuss your requirements directly with our experts.
How MADDOX is implemented
The path to MADDOX
From the first live demo to successful productive use – learn how a typical MADDOX project unfolds.
Features
Learn more about MADDOX
Discover all the features, use cases, and benefits of our AI platform for intelligent fault analysis.