Why proven knowledge management matters
Industry 4.0 is more than just a buzzword – in reality, acceptance on the shop floor determines whether new systems deliver real added value. Smart software alone is not enough. Only if employees actively use it can you achieve tangible effects on key KPIs such as OEE and the reduction of disruptions.
A good example is MADDOX: the solution was developed specifically for use in production to make experiential knowledge available and provide targeted support for employees’ day-to-day work – with proven success.
At Rotkäppchen-Mumm, this is particularly easy to see: user activity among machine operators and guest users increased steadily over several weeks. The activity index rose from under 100 to over 600 per day – a clear sign of acceptance and regular use in day-to-day production. Learn more
The impact of proven knowledge management is also evident at a leading pharmaceutical manufacturer. There, OEE was demonstrably increased by 7% – through faster problem solving and more efficient knowledge transfer. Learn more
Why MADDOX proves itself in a wide range of production environments – and what you gain from it
MADDOX is not just any software. It was developed specifically for real-world challenges in production – from practice, for practice.
What makes it special? MADDOX combines psychologically grounded knowledge with deep experience in mechanical engineering, automation, and industrial production. Our founders spent years working at the interface between people and machines. This expertise is reflected in the core of the software: it is designed so that operators can work with it intuitively – supported by AI, exactly where it makes sense.
MADDOX not only supports the capture and sharing of experiential knowledge, but also actively promotes understanding of machine behavior and structured problem solving. This makes implicit knowledge visible – and directly available to all employees.
Successes across industries
MADDOX stands for proven knowledge management that has proven itself in a wide range of production environments. The practical examples show that, regardless of industry or product, fast onboarding, high employee acceptance, and measurable effects on efficiency and disruption prevention are possible.
💊 Pharma
In the pharmaceutical environment, strict regulations apply alongside expectations of maximum efficiency. Three of the largest pharmaceutical manufacturers use MADDOX to systematically document operational knowledge and make it accessible at any time. This not only strengthens process reliability – it also enabled an increase in OEE through more targeted root-cause analyses of deviations.System integration is teamwork
🥨 Snack industry – Lorenz
Short cycle times, frequent product changeovers, seasonal peaks: in snack production at Lorenz, the goal is to produce reliably despite changing requirements. MADDOX helps identify frequent sources of error early and provides standardized solutions. This keeps the line moving – even when staff changes.
🍷 Beverage industry – Rotkäppchen-Mumm
In the sensitive end-of-line packaging of sparkling wine and wine, every second counts, as buffering is hardly possible and disruptions in palletizing can therefore quickly bring the entire bottling line to a standstill. Rotkäppchen-Mumm used MADDOX to support logistics staff in troubleshooting. The result: by empowering existing employees, the company was able to avoid hiring additional machine operators in end-of-line packaging. Even without specialist staff, the guidance provided by MADDOX significantly increased the efficiency of the palletizing system. The strikingly high interaction rate is a clear signal that employees recognize the added value and actively use the system in their day-to-day work.
🍞 Bakery industry – Dr. Quendt
At Dr. Quendt, traditional recipes meet modern technology. Frequent product changes in bakery production require flexibility and know-how. MADDOX provides structured procedures for changeovers and helps new employees get up to speed quickly – a real advantage in dynamic shift operations. In particular, the strong focus on Christmas baked goods is a real challenge. Over the course of the year, the workforce doubles and halves through the use of seasonal workers. Constantly new employees must, within days, cope with the demanding combination of natural products with fluctuating properties and complex, highly automated plant technology. On top of that, onboarding is made more difficult by language barriers. This is where MADDOX, as a knowledge management system with automatic translation, offers enormous advantages.
📄 Paper manufacturing – Leipa
In the paper industry, even small deviations lead to high scrap rates or machine downtime. MADDOX helps Leipa and two other paper manufacturers systematically capture recurring disruption patterns – and provides solutions for all shifts. This reduced unproductive downtime and noticeably shortened response times.
🏗️ Building materials – Knauf
Large plants, abrasive materials, changing shifts: at Knauf, knowledge about some highly specialized systems is often tied to individual people. With MADDOX, experiential knowledge is made accessible regardless of location. Whether during disruptions or start-up processes, operators find quick answers exactly where they are needed: at the machine.
Whether regulated operations, a highly dynamic line, or a heavy-industry plant – MADDOX proves itself wherever knowledge matters and speed is essential.
